Patient Relations / Patient Rights

Patient Relations

Commitment to Quality and Safety
Natividad strives to provide each and every patient and visitor the best hospital experience in Monterey County. We welcome your comments and recommendations on how we can improve patient care and quality.

To voice a concern, call (831) 755-4008 and speak with a patient relations representative, Monday through Friday, 8:00 am to 5:00 pm.

If you feel that your concerns cannot be resolved through the hospital, you may contact The Joint Commission Office of Quality Monitoring to report a concern or register a complaint by calling 1-800-994-6610 or by sending an email to complaint@jointcommision.org.

Natividad complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care. Natividad does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

If you believe Natividad Medical Center has failed to provide services or discriminated in another way on the race, color, national origin, disability, sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care, you can file a grievance with the Patient Relations Representative, telephone (831) 755-4008, fax (831) 755-6297.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 200 Independence Ave., SW Room, 509F, HHH Building Washington, D.C. 20201, (800) 368-1019, (800) 537-7697 (TDD).

Patient Rights

Patient Privacy
Natividad adheres to Federal HIPAA privacy regulations to ensure the privacy of our client’s health information. We have established safeguards to protect the confidentiality of medical information.

Patient Rights & Responsibilities
Every patient has rights and responsibilities. They apply to all of our patients without regard to gender, sexual orientation, culture, education, economics, religion, language, age, race, color, ancestry, national origin, presence of mental or physical disability, or the source of payment for your care.
See our printable PDF for a complete list of Patient Rights & Responsibilities >

Ethical Questions & Concerns
If you have questions or concerns about treatment choices or other issues that affect decision-making about a patient’s care, the hospital’s Bioethics Committee is available to consult with patients, their loved ones, and the health care team. If you would like to request consultation by the Bioethics Committee, please contact your physician, nurse, case manager, chaplain, or any member of your care team. All consultations are advisory in nature.