Commitment to Quality and Safety
Natividad Medical Center strives to provide each and every patient and visitor the best hospital experience in Monterey County. We welcome your comments and recommendations on how we can improve patient care and quality.
To voice a concern, call 831-755-4008 and speak with a patient relations representative, Monday-Friday, 8:00am - 5:00pm.
If you feel that your concerns cannot be resolved through the hospital, you may contact the Joint Commissions Office of Quality Monitoring to report a concern or register a complaint by calling 1-800-994-6610 or by sending an email to firstname.lastname@example.org
Natividad Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability or sex. Natividad Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe Natividad Medical Center has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Relations Representative, telephone (831) 755-4008, Fax (831) 755-6297.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 200 Independence Ave., SW Room, 509F, HHH Building Washington, D.C. 20201, (800) 368-1019, (800)537-7697 (TDD)