COVID-19 Information for Patients & Visitors

COVID-19 Information for Patients & Visitors

As the world continues to deal with the impacts of the novel coronavirus (COVID-19) pandemic, we know that you have a lot of questions about what it means for you and our community.


Masks on! California still requires masks for everyone in health care settings. You must wear a mask to enter Natividad.

Experience Safe Care During COVID-19

At Natividad, our highest priority is the safety of our patients, staff and our community. We are following all protocols recommended by the Centers for Disease Control and Prevention (CDC), and we will continue to provide information, and update our guidelines and processes in response to this evolving crisis.

How Natividad is keeping you safe during the COVID-19 pandemic

Natividad is doing everything to keep you safe.

  • People who are suspected or confirmed to have COVID-19 are treated in areas separate from other patients.
  • Our staff, vendors, students and volunteers who work in the hospital are fully vaccinated and boosted.
  • The hospital has thorough cleaning and disinfecting procedures in place and follows infection prevention guidelines of the Centers for Disease Control and Prevention (CDC).
  • All patients who are hospitalized are tested for COVID-19. Patients with appointments at our clinics are screened, as are visitors.
  • Mask mandates remain in place in health care facilities like Natividad. We are also following physical distancing guidelines.

Don’t delay your non-COVID care

Emergency, routine and preventative health care are considered essential. Delaying your care or not seeing a doctor can make you sicker or threaten your life. If you have severe injury, trouble breathing, chest pain or confusion, call 9-1-1 or get emergency care immediately.

Natividad is open and safe for any emergency. We are treating our patients with suspected or confirmed COVID-19 in separate areas, and we thoroughly clean our patient rooms and facilities.

Visitor Policy


Your health and well-being is our top priority. Natividad is required to follow a new order for visitors from the California Department of Public Health. Please read the following before visiting our hospital.

General Visitation – All Hospital

All visitors/ support persons are highly encouraged to stay in the room, minimize exit and re-entry into the facility, and maintain physical distancing in other locations within the facility, such as the cafeteria vending machines, waiting areas, or newborn nursery.

All visitors/support persons are screened at the entrance to the hospital. No one is allowed in the building if they have the following:

  • Temperature greater than 100 degrees Fahrenheit
  • Cough, chills, fever, sore throat, difficulty breathing, unexplained muscle aches, loss of smell or taste, nasal congestion, runny nose or sneezing, diarrhea, eye redness with discharge
  • If a support person/visitor develops symptoms during the patient’s hospital stay, he/she must leave immediately
  • Diagnosed with COVID-19 within the last 10 days, or exposed to someone with COVID-19 within the last 14 days

During the entrance screening process, all visitors will be required to:

  • Show proof of full* COVID-19 vaccination, or
  • Show proof of a negative COVID-19 test within 72 hours before their visit (can be a PCR or antigen test)** and
  • Show a photo ID and
  • Wear a mask provided by the hospital during their entire visit

*Full vaccination as defined by the health order: Two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen).

** For testing locations, visit or

Emergency Department

No visitors will be permitted in the Emergency Department except:

  • Parents or guardians of minors (under the age of 18)
  • Caregiver/support person for patients with physical, intellectual, cognitive impairment and/or developmental disabilities

Vaccination and Testing Exemptions

Visitors below are exempt from the vaccination and testing requirements noted above but must wear an N95 mask, and maintain physical distancing requirements while in the facility:

  • Support person for laboring woman (additional support person/doula must comply with vaccine verification or testing requirement)
  • Parents/guardians of a minor patient
  • Caregiver/support person for patients with physical, intellectual, cognitive impairment and/or developmental disabilities
  • Visitors who are visiting a patient at end of life, cases to be evaluated on a case-by-case basis by Quality/IP and CNO

The above listed exempt visitors must comply with the screening requirement (vaccine or negative COVID-19 test within 72 hours) within 72 hours of the patients admission.

Adult Inptients

Four designated visitors for the duration of the hospitalization.

Only two visitors from the designated list will be allowed to visit per day.

  • Visiting hours are from 10:00 am-8:00 pm every day
  • Visitors and support persons should stay in the patient’s room except for eating, resting and bathing needs

Neonatal Intensive Care Unit (NICU) Patients

  • Visiting hours are 24 hours per day
  • Two support persons may visit at the same time (if physicial distancing can be done)

Pediatric Patients (Under 18)

  • Visiting hours are 24 hours per day

Two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allows (if physical distancing can be done)

Two additional designated visitors may alternate visitation with the parents/guardian. Only two visitors from the designated list will be allowed to visit per day.

Labor and Delivery (L&D) Patients

Visitors should be limited to those essential for the pregnant person’s well-being and care (emotional support) Only two visitors from the designated list will be allowed to visit per day.

  • Visiting hours are 24 hours per day
  • One birth partner
  • One additional support person
  • One doula

Maternal infant Unit (MIU) Patients

Only two visitors from the designated list will be allowed to visit per day.

  • Visiting hours are 24 hours per day for the support person wearing the baby birth band.
  • One support person is encouraged to stay the night if the patient so desires.
  • Overnight stays may need to be limited for patient privacy and/or room capacity.
  • One additional visitor is allowed for visitation between 10am – 8 pm every day.

Surgery Patients

  • Up to two visitors are permitted until the patient is taken into the surgical prep area
  • Up to two visitors when the patient is in recovery and preparing for discharge

Outpatients: Specialty & Clinic Visits

Natividad Medical Group, D’Arrigo Family Specialty Clinic, Lactation Clinic, Antenatal Testing Clinic, Newborn Clinic, Care Center: Women’s Services, Cardiology Clinic, Laboratory, Bariatric Surgery, Audiology, Imaging Services, Developmental Behavioral Pediatrics, Child Advocacy Center, High-Risk Infant Follow-Up Clinic, Diabetes Education Center, Outpatient Therapy (Occupational, Physical, Speech)

  • Outpatients are allowed one visitor
  • The visitor must be fully vaccinated or show proof of negative COVID-19 test within 72 hours

Suspected or COVID-19 Positive Patients or Visitors

A suspected or COVID-19 confirmed patient is not allowed visitors and a suspected or COVID-19 confirmed visitor is not allowed to visit or be designated support person except as noted below:

  • One banded parent/legal guardian for pediatric or NICU patient
  • One visitor/designated support person for patients with physical, intellectual, and/or developmental disabilities or cognitive impairments
  • One support person will be allowed during labor and delivery
  • The support person in L&D is not allowed in the operating room during cesarean section deliveries and will be escorted to the patient’s assigned Maternal Infant Unit room while the patient is in surgery
  • End of life COVID-19 positive patients visitation will be evaluated on a case-by-case basis

Other Information

  • Visits by Clergy are allowed
  • Outside deliveries of flowers are allowed during business hours (9 am to 4pm Monday through Friday) and dropped off at the Human Resources department. This excludes patients in the Intensive Care Unit (ICU), NICU and Isolation Unit.
  • Items from home needed to support patient communication such as glasses, hearing aids, and communication devices (mobile phones, laptops, tablets, chargers) are permissible. These items may be dropped off at the screening desk during business hours (8 am to 5 pm) or the security desk in the Emergency Department entrance during non-business hours.  The on-duty screening desk personnel and security guard will contact the appropriate department and request for a pick of the patient’s belongings.
  • Use of video conferencing applications or telephone for patients to connect with loved ones who cannot visit is encouraged.