We are committed to providing exceptional care and creating a positive experience for every patient and family member. Your comfort, safety, and satisfaction are important to us, and we strive to address your questions, concerns, and preferences throughout your stay.

If you or a loved one have a question or concern, we encourage you to speak first with your nurse, physician, or department manager. Many concerns can be resolved quickly by the members of your care team who are directly involved in your care.

If you need additional assistance, our Patient Experience team is available 24 hours a day, 7 days a week.

Call or Text: (831) 262-1135*

We value your feedback and appreciate you taking the time to share your experience with us. Your comments help us recognize what we are doing well and identify opportunities to improve the care and services we provide to our patients and community.

*Please note that text messaging is not an encrypted form of communication and should not be used to share sensitive personal health information.

Making healthcare decisions can sometimes be difficult, especially when treatment options involve complex medical, ethical, or personal considerations. If you have questions or concerns related to healthcare decisions, treatment choices, or other issues affecting a patient’s care, Natividad’s Bioethics Committee is available to provide guidance and support.

The Bioethics Committee serves as a resource for patients, family members, loved ones, and members of the healthcare team when ethical questions arise. Committee consultations are intended to support informed decision-making and are advisory in nature.

To request a Bioethics Committee consultation, please contact your physician, nurse, case manager, chaplain, or any member of your care team.

Our goal is to ensure that patients and families feel supported, respected, and informed when making important healthcare decisions.