We Can Help in Your Language!

• Spanish-bilingual certified staff
• Access to more than 300 languages through telephone or video 24 hours a day, 7 days a week
• Deaf and Hard of Hearing services
  • Telecommunications device available
  • American Sign Language
• Indigenous languages of Mexico interpreters
  • Interpreters available in Mixteco, Triqui, Zapateco, Chatino, Purépecho and more

PROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS

Interpreter services are provided at no cost to patients.

Interpreter Services

Clear communication is important for great care. If you are a patient at Natividad, you can get a medical interpreter for free. Our Interpreter Services help make sure every patient and family member can understand their care, make informed decisions, and feel supported.

Patient Rights

Patients have the right to request language assistance when receiving care at Natividad.

If you need an interpreter, let your health care provider, nurse or another member of your care team know your preferred language. Our staff can help arrange interpreter services for your visit or stay.

Interpretation Services

Our Interpreter Services provide communication assistance through several options to help meet the needs of our patients and families.

In-Person Interpretation

Qualified interpreters may be available to assist patients and their care teams in person. Availability may vary by language and location.

Video Interpretation

Video interpretation connects patients and their care teams with qualified interpreters through a secure video platform.

Video interpretation can provide access to a wide variety of languages when an interpreter is not available.

Telephone Interpretation

Telephone interpretation provides access to language assistance when an in-person or video interpreter is not available or when telephone interpretation is the most appropriate option. Give us a call at (831) 796-1612.

Other Language Access Services

Interpreter Services extend beyond spoken-language interpretation to help ensure patients can effectively communicate with their health care team.

Deaf & Hard of Hearing

Natividad provides communication assistance for patients who are Deaf or hard of hearing.

Document Translation

Important patient information and health care materials may be available in languages other than English.

Qualified Bilingual Staff

Natividad staff who communicate with patients in languages other than English may participate in programs designed to support effective communication and language access.

How to Request an Interpreter

At Your Appointment

Let a member of your health care team know that you need an interpreter and tell them your preferred language.

During Your Hospital Stay

Ask your nurse, provider or another member of your care team for an interpreter at any time.

By Phone

If you need an interpreter, please let your doctor, nurse, or any member of your care team know. You can also call (831)796-1612 for language assistance.