Visiting Hours and Guidelines
At Natividad, the health and well-being of our patients and visitors are our top priority. Please read the following before visiting our hospital.
All visitors/ support persons are encouraged to wear a mask while in the hospital. All visitors are highly encouraged to stay in the room, minimize exit and re-entry into the facility, and maintain physical distancing when possible in other locations within the facility, such as the cafeteria vending machines, waiting areas, or newborn nursery.
Visitors are welcome! Each unit of our medical center has visitation rules specific to the needs of our patients. Each unit has a welcome letter that describes the number of visitors, ages, and times of visitation allowed on the unit. Please see your welcome letter for the most accurate visiting information.
- One visitor for adult patients and two visitors for pediatric patients will be permitted at bedside
- All admitted patients are allowed two visitors to be at bedside at a time for visitation
- Visiting hours are from 10:00 am-8:00 pm every day
- Visitors and support persons should stay in the patient’s room except for eating, resting and bathing needs
Neonatal Intensive Care Unit (NICU) patients
- Visiting hours are 24 hours per day
- Two support persons may visit at the same time (if physical distancing can be done)
Pediatric patients (UNDER 18)
- Visiting hours are 24 hours per day
- Two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allows (if physical distancing can be done)
- One additional visitor may alternate visitation with the parent/guardian
Labor and Delivery (L&D) patients
- All patients are allowed two visitors to be at the bedside at a time for visitation
- Visiting hours are 24 hours per day
- One birth partner
- One additional visitor
- One doula
Maternal Infant Unit (MIU) patients
- Visiting hours are 24 hours per day for the support person wearing the baby birth band.
- One support person is encouraged to stay the night if the patient so desires.
- Overnight stays may need to be limited for patient privacy and/or room capacity.
- One additional visitor is allowed for visitation between 10am – 8 pm every day.
- Up to two visitors are permitted until the patient is taken into the surgical prep area
- Up to two visitors when the patient is in recovery and preparing for discharge
OUTPATIENTS: SPECIALTY & CLINIC VISITS
Natividad Medical Group, D’Arrigo Family Specialty Clinic, Lactation Clinic, Antenatal Testing Clinic, Newborn Clinic, Care Center: Women’s Services, Cardiology Clinic, Laboratory, Bariatric Surgery, Audiology, Imaging Services, Developmental Behavioral Pediatrics, Child Advocacy Center, High-Risk Infant Follow-Up Clinic, Diabetes Education Center, Outpatient Therapy (Occupational, Physical, Speech)
- Outpatients are allowed one visitor, two visitors for pediatric patients
General Visiting Guidelines
Visitors shall enjoy full and equal visitation privileges consistent with patient preferences. Your right to have visitors may be limited or restricted when visitation would interfere with your care and/or the care of other patients. The number of visitors and length of visitation may be limited on specific units. Natividad will not restrict, limit, or otherwise deny visitation privileges on the basis of sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity/expression, disability, medical condition, marital status, registered domestic partner status, genetic information, citizenship, primary language, immigration status (except as required by federal law) or the source of payment for care.
Natividad understands that having loved ones by your side can help with your healing and care. To promote healing, safety and ensure patient privacy, please be aware of the Intensive Care Unit Visitation Guidelines. These guidelines may be adjusted based on the patient’s needs or situation in the ICU.
- Visiting hours are from 8:00 am to 8:00 pm. For patient privacy, visitors will be asked to leave the unit between 6:45 pm to 7:15 pm.
- There is a maximum of two (2) visitors at a time.
- Children under the age of 13 are not permitted to visit. Adolescent children 13 to 17, may visit but must be accompanied by an adult.
- Please do not visit if you have a fever, cough, or other signs and symptoms of illness.
- For security reasons, the ICU doors will remain locked. Please use the doorbell when you would like to visit your loved one.
- The nurse will check if the patient is ready for a visit.
- We ask that visitors remain inside the room and not stand in the ICU hallway.
- We ask all visitors wash or gel their hands before and after entering the patient’s room.
- Visitors may be asked to step out the ICU as needed for patient care or other unit situations.
- For safety and infection control reasons, balloons, fresh flowers, plants or food for visitors is not permitted inside the ICU. Please check with your nurse before bringing in outside food for the patient.
- Visitors may bring personal items or mementos (pictures, rosary, prayer cloth). All efforts will be done to safeguard your belongings, but staff cannot be responsible for damages or loss of anything that is left at the bedside.
- Please notify the nurse when bringing personal medical equipment and patient assistive devices such as glasses, dentures, or hearing aids to the hospital so that items can be entered into the medical record.
- Please help us provide a quiet, calm, restful environment to promote healing.
- Taking pictures or videos of patients or staff is not allowed.
- You may visit a patient via video instead of in person. Please ask our staff for help arranging a video visit with a patient. The ICU has a designated device that we can use for virtual visitation. Please ask for assistance.
- If you are visiting a patient who is in insolation, the nurse will explain the appropriate isolation procedures.
- We limit two contact persons per patient for updates or patient information. These names will be listed in the medical record and will be contacted in case of emergency or if patient condition changes.
- Trauma rounds take place Monday through Friday at 11:00 am. Family members or support persons are welcome to participate during rounds.
Visiting hours for Women & Children’s services vary depending on the specific department. Hours and guidelines are below.
Labor & Delivery and Mother-Infant Unit
- Visitors and support person(s) are welcome in Labor & Delivery and the Mother-Infant Unit at any time with the exception of staff change-of-shift times (6:45 am to 7:15 am and 6:45 pm to 7:15 pm) to ensure patient confidentiality during bedside hand-off and report
- All visitors must perform a three-minute hand wash before touching the infant
- The father and/or designated support person is encouraged to stay with the patient in Labor & Delivery at all times
- The father or designated support person is encouraged to stay the night if the patient so desires. Overnight stays may need to be limited for patient privacy and/or room capacity at the discretion of nursing.
Neonatal Intensive Care Unit (NICU)
- Parent(s)/guardian(s) are welcome to visit 24-hours per day
- On admission, visitation guidelines and health screening will be reviewed and signed by a parent/guardian and the registered nurse
- Parent(s)/guardian(s) may stay the night, space permitting, at the discretion of the nurse. The NICU parent sleep room or other empty room in Women & Children’s Services can be offered for sleeping
- All visitors must perform a three-minute hand wash prior to touching the infant
- Parents of the baby and visitors should not visit in the NICU if they are acutely ill
- Siblings younger than 12 years of age will not be allowed to visit during Respiratory Virus Season (October 1 through March 31) for the safety and protection of the infants
- Sibling visitation will be approved pending clearance of the following:
- The nursing staff is responsible for screening children to ensure that they are not demonstrating symptoms of illness or have a history of recent exposure to a contagious disease. This information is included on the Sibling Visitation Agreement Form
- Children displaying any symptoms will be unable to visit
- Siblings will be banded with a sibling band once the NICU child visitation agreement is completed and signed by the mother or significant other/caregiver
- Siblings must be accompanied by an adult
- Disruptive children may be asked to leave the NICU at the discretion of the registered nurse
- The nursing staff will explain to children what they will see and hear while visiting the patient
- Visitors other than the banded mother/significant other will need to be accompanied by the mother/significant other, unless they have been specified in writing to visit without their presence on the NICU Infant Security & Visitation Form. Staff will verify that these are approved visitors by checking their photo ID and keeping a copy in the chart
- Parent(s) or legal guardian(s) may visit at any time. Two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allows. All visitors are screened and identified at the front entrance of Pediatrics. This health assessment includes screening for: cold, cough, fever, rash, and diarrhea. Visitors displaying any symptoms will be asked not to visit while they are ill. A mask may be worn for those stating that allergies are causing their symptoms
- A maximum of FOUR people may visit a patient at the same time. This number may be decreased if patient safety, age and/or health issues become evident
- Visitors may be asked to leave the patient’s bedside to accommodate the necessary care of the patient or if their behavior is disruptive to other patients, visitors, or the unit
- During Respiratory Virus Season (generally October 1 to March 31), visitors will complete a screening questionnaire daily that will be reviewed by staff
- Family members of known or suspected tuberculosis patients will be cleared for visitation after evidence is presented to one of the Infection Control or Infectious Disease physicians to confirm that they do not have active disease
- Visitors under 18 years old must be accompanied by an adult at all times
- Visitors are never allowed to handle children other than their own
- Children visiting in isolation rooms must be in good health and fit into the Personal Protective Equipment
- Siblings of the patient with no overt symptoms of active disease may visit
- The sibling must be accompanied and supervised by an adult
- Siblings may be allowed in the playrooms with the patient, if space and staff allow