Visiting Hours and Guidelines

Visiting Hours and Guidelines

VISITOR POLICY

Your health and well-being is our top priority. Natividad is required to follow a new order for visitors from the California Department of Public Health. Please read the following before visiting our hospital.

GENERAL VISITATION – ALL HOSPITAL 

All visitors/ support persons are highly encouraged to stay in the room, minimize exit and re-entry into the facility, and maintain physical distancing in other locations within the facility, such as the cafeteria vending machines, waiting areas, or newborn nursery.

All visitors/support persons are screened at the entrance to the hospital. No one is allowed in the building if they have the following:

  • Temperature greater than 100 degrees Fahrenheit
  • Cough, chills, fever, sore throat, difficulty breathing, unexplained muscle aches, loss of smell or taste, nasal congestion, runny nose or sneezing, diarrhea, eye redness with discharge
  • If a support person/visitor develops symptoms during the patient’s hospital stay, he/she must leave immediately
  • Diagnosed with COVID-19 within the last 10 days, or exposed to someone with COVID-19 within the last 14 days.

During the entrance screening process, all visitors will be required to:

  • Show proof of full* COVID-19 vaccination, or
  • Show proof of a negative COVID-19 test within 72 hours before their visit (can be a PCR or antigen test performed by a laboratory)** and
  • Show a photo ID and
  • Wear a mask provided by the hospital during their entire visit

*Full vaccination as defined by the health order: Two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen).

** For testing locations, visit www.montereycountycovid19.gov or www.montereycountyvaccines.com/testing-sites

EMERGENCY DEPARTMENT

  • One visitor for adult patients and two visitors for pediatric patients will be permitted at bedside

Vaccination and testing exemptions

Visitors below are exempt from the vaccination and testing requirements noted above but must wear an N95 mask, and maintain physical distancing requirements while in the facility:

  • Support person for laboring woman (additional support person/doula must comply with vaccine verification or testing requirement)
  • Parents/guardians of a minor patient
  • Caregiver/support person for patients with physical, intellectual, cognitive impairment and/or developmental disabilities
  • Visitors who are visiting a patient at end of life, cases to be evaluated on a case-by-case basis by Quality/IP and CNO

The above listed exempt visitors must comply with the screening requirement (vaccine or negative COVID-19 test within 72 hours) within 72 hours of the patients admission.

ADULT INPATIENTS

  • All admitted patients are allowed two visitors to be at bedside at a time for visitation
  • Only two visitors from the designated list will be allowed to visit per day
  • Visiting hours are from 10:00 am-8:00 pm every day
  • Visitors and support persons should stay in the patient’s room except for eating, resting and bathing needs

Neonatal Intensive Care Unit (NICU) patients

  • Visiting hours are 24 hours per day
  • Two support persons may visit at the same time (if physicial distancing can be done)

Pediatric patients (UNDER 18)

  • Visiting hours are 24 hours per day
  • Two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allows (if physical distancing can be done)
  • One additional visitor may alternate visitation with the parent/guardian

Labor and Delivery (L&D) patients

Visitors should be limited to those essential for the pregnant person’s well-being and care (emotional support)

  • Only two visitors from the designated list will be allowed to visit per day
  • Visiting hours are 24 hours per day
  • One birth partner
  • One additional visitor
  • One doula

Maternal Infant Unit (MIU) patients

  • Visiting hours are 24 hours per day for the support person wearing the baby birth band.
  • One support person is encouraged to stay the night if the patient so desires.
  • Overnight stays may need to be limited for patient privacy and/or room capacity.
  • One additional visitor is allowed for visitation between 10am – 8 pm every day.

SURGERY PATIENTS

  • Up to two visitors are permitted until the patient is taken into the surgical prep area
  • Up to two visitors when the patient is in recovery and preparing for discharge

OUTPATIENTS: SPECIALTY & CLINIC VISITS

Natividad Medical Group, D’Arrigo Family Specialty Clinic, Lactation Clinic, Antenatal Testing Clinic, Newborn Clinic, Care Center: Women’s Services, Cardiology Clinic, Laboratory, Bariatric Surgery, Audiology, Imaging Services, Developmental Behavioral Pediatrics, Child Advocacy Center, High-Risk Infant Follow-Up Clinic, Diabetes Education Center, Outpatient Therapy (Occupational, Physical, Speech)

  • Outpatients are allowed one visitor, two visitors for pediatric patients
  • The visitor must be fully vaccinated or show proof of negative COVID-19 test within 72 hours

Suspected or COVID-19 Positive patients or visitors

A suspected or COVID-19 confirmed patient is not allowed visitors and a suspected or COVID-19 confirmed visitor is not allowed to visit or be designated support person except as noted below:

  • One banded parent/legal guardian for pediatric or NICU patient
  • One visitor/designated support person for patients with physical, intellectual, and/or developmental disabilities or cognitive impairments
  • One support person will be allowed during labor and delivery
  • The support person in L&D is not allowed in the operating room during cesarean section deliveries and will be escorted to the patient’s assigned Maternal Infant Unit room while the patient is in surgery
  • End of life COVID-19 positive patients visitation will be evaluated on a case-by-case basis

 

Other INFORMATION

  • Visits by Clergy are allowed
  • Outside deliveries of flowers are allowed during business hours (9 am to 4pm Monday through Friday) and dropped off at the Human Resources department. This excludes patients in the Intensive Care Unit (ICU), NICU and Isolation Unit.
  • Items from home needed to support patient communication such as glasses, hearing aids, and communication devices (mobile phones, laptops, tablets, chargers) are permissible. These items may be dropped off at the screening desk during business hours (8 am to 5 pm) or the security desk in the Emergency Department entrance during non-business hours.  The on-duty screening desk personnel and security guard will contact the appropriate department and request for a pick of the patient’s belongings.
  • Use of video conferencing applications or telephone for patients to connect with loved ones who cannot visit is encouraged.

Visitors are welcome! Each unit of our medical center has visitation rules specific to the needs of our patients. Each unit has a welcome letter that describes the number of visitors, ages, and times of visitation allowed on the unit. Please see your welcome letter for the most accurate visiting information.

General Visiting Guidelines
Visitors shall enjoy full and equal visitation privileges consistent with patient preferences. Your right to have visitors may be limited or restricted when visitation would interfere with your care and/or the care of other patients. The number of visitors and length of visitation may be limited on specific units. Natividad will not restrict, limit, or otherwise deny visitation privileges on the basis of sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity/expression, disability, medical condition, marital status, registered domestic partner status, genetic information, citizenship, primary language, immigration status (except as required by federal law) or the source of payment for care.

Thank you for choosing Natividad for your health care needs. It is critically important that we protect our patients, their families and our staff while we continue to provide high-quality care at our hospital and clinics during the COVID-19 pandemic. Our priority is to reduce transmission and to protect people who are at higher risk for adverse health complications. Natividad complies with California state-ordered guidelines for allowing visitors. We encourage safe in-person visits as well as virtual visits and phone calls.

All visitors will be required to:

  • Show proof of full* COVID-19 vaccination; OR
  • Show proof of a negative COVID-19 test within 72 hours before their visit** (can be a PCR or antigen test)

All visitors must pass COVID-19 screening and be able to wear a hospital-provided mask while in the facility.

ICU Visiting Hours

Intensive Care Unit (ICU) Visiting Hours
In order to provide the best care possible for your family or friend, the hospital has established visiting hours.

Visiting hours are from 10:00 am to 8:00 pm, with the exception of staff change-of-shift from 6:30 pm to 7:30 pm.

Hand-hygiene (washing hands and/or using hand sanitizer) is expected for every visitor as they enter and exit the room. This is to prevent infection.

The health and wellbeing of our patients is our primary concern, and we know that your visit may be the best medicine. However, too many visitors can tire those in our care. For this reason, we limit visitors to two at a time. One designated family member may choose to stay with the patient around-the-clock.

For your loved one:

  • Do not visit if you feel ill
  • Do not bring children under the age of 12 (Please know that this may change during flu season )
  • Children 12-16 years old must be accompanied by an adult at all times
  • One designated family member may choose to stay with the patient around-the-clock
  • Refrain from using cell phones. Please silence phones while visiting
  • Do not leave your personal belongings unattended
  • To ensure patient privacy, please remain in the patient’s room when visiting
  • No flowers or balloons are permitted
  • Visitors may not bring food and/or eat in the patient rooms

Women & Children’s Visiting Hours

Visiting hours for Women & Children’s services vary depending on the specific department. Hours and guidelines are below.

Labor & Delivery and Mother-Infant Unit

  • Visitors and support person(s) are welcome in Labor & Delivery and the Mother-Infant Unit at any time with the exception of staff change-of-shift times (6:45 am to 7:15 am and 6:45 pm to 7:15 pm) to ensure patient confidentiality during bedside hand-off and report
  • All visitors must perform a three-minute hand wash before touching the infant
  • The father and/or designated support person is encouraged to stay with the patient in Labor & Delivery at all times
  • The father or designated support person is encouraged to stay the night if the patient so desires. Overnight stays may need to be limited for patient privacy and/or room capacity at the discretion of nursing.

Neonatal Intensive Care Unit (NICU)

  • Parent(s)/guardian(s) are welcome to visit 24-hours per day
  • On admission, visitation guidelines and health screening will be reviewed and signed by a parent/guardian and the registered nurse
  • Parent(s)/guardian(s) may stay the night, space permitting, at the discretion of the nurse. The NICU parent sleep room or other empty room in Women & Children’s Services can be offered for sleeping
  • All visitors must perform a three-minute hand wash prior to touching the infant
  • Parents of the baby and visitors should not visit in the NICU if they are acutely ill
  • Siblings younger than 12 years of age will not be allowed to visit during Respiratory Virus Season (October 1 through March 31) for the safety and protection of the infants
  • Sibling visitation will be approved pending clearance of the following:
    • The nursing staff is responsible for screening children to ensure that they are not demonstrating symptoms of illness or have a history of recent exposure to a contagious disease. This information is included on the Sibling Visitation Agreement Form
    • Children displaying any symptoms will be unable to visit
    • Siblings will be banded with a sibling band once the NICU child visitation agreement is completed and signed by the mother or significant other/caregiver
    • Siblings must be accompanied by an adult
    • Disruptive children may be asked to leave the NICU at the discretion of the registered nurse
    • The nursing staff will explain to children what they will see and hear while visiting the patient
  • Visitors other than the banded mother/significant other will need to be accompanied by the mother/significant other, unless they have been specified in writing to visit without their presence on the NICU Infant Security & Visitation Form. Staff will verify that these are approved visitors by checking their photo ID and keeping a copy in the chart

Pediatrics

  • Parent(s) or legal guardian(s) may visit at any time. Two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allows. All visitors are screened and identified at the front entrance of Pediatrics. This health assessment includes screening for: cold, cough, fever, rash, and diarrhea. Visitors displaying any symptoms will be asked not to visit while they are ill. A mask may be worn for those stating that allergies are causing their symptoms
  • A maximum of FOUR people may visit a patient at the same time. This number may be decreased if patient safety, age and/or health issues become evident
  • Visitors may be asked to leave the patient’s bedside to accommodate the necessary care of the patient or if their behavior is disruptive to other patients, visitors, or the unit
  • During Respiratory Virus Season (generally October 1 to March 31), visitors will complete a screening questionnaire daily that will be reviewed by staff
  • Family members of known or suspected tuberculosis patients will be cleared for visitation after evidence is presented to one of the Infection Control or Infectious Disease physicians to confirm that they do not have active disease
  • Visitors under 18 years old must be accompanied by an adult at all times
  • Visitors are never allowed to handle children other than their own
  • Siblings:
    1. Children visiting in isolation rooms must be in good health and fit into the Personal Protective Equipment
    2. Siblings of the patient with no overt symptoms of active disease may visit
    3. The sibling must be accompanied and supervised by an adult
    4. Siblings may be allowed in the playrooms with the patient, if space and staff allow