Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information

Welcome to the Natividad novel coronavirus site for patients. Natividad is working closely with the Monterey County Health Department, the California Department of Public Health, along with our other three local hospitals, to provide information to help patients and the community to reduce the potential spread of novel coronavirus (COVID-19) in Monterey County. The novel coronavirus pandemic is rapidly evolving and will be frequently updating this page. For the most up-to-date guidance, please consult the CDC website at

Novel Coronavirus (COVID-19) – Questions & Answers

At Natividad, we are prepared and want to be a resource for our community during the novel coronavirus (COVID-19) outbreak. We are working with the Monterey County Health Department, the California Department of Public Health, along with our other three local hospitals, to reduce the potential spread of COVID-19 in Monterey County.
Below are guidelines you should follow to protect yourself and help reduce the spread of the virus. Please read on to know when to come – and when not to come – to the hospital. Most healthy people with mild cold-like symptoms may not need to see a medical provider.
If you want more information about COVID-19, and do not have a medical emergency, you can call 211. Operators are available to speak with you in English or Spanish.

In Simple Terms, What is the Novel Coronavirus (COVID-19)?

The world is seeing a new virus that has been named novel coronavirus disease 2019 – also called COVID-19. It often causes a fever, shortness of breath or cough. For some people, it can cause significant symptoms or complications that might require hospitalization and for some no symptoms. For a small number of people, it can be deadly.

Those who get sickest tend to be older, or have underlying health conditions. Just like the common cold or flu, coronavirus spreads by contact with people who have the virus through cough, sneezing or respiratory droplets from the nose and mouth. The virus is thought to be spread mainly from person-to-person.

COVID-19 was declared a pandemic on March 11 and has spread throughout the world.

How to Protect Yourself

Many of the same steps that the Centers for Disease Control and Prevention (CDC) recommends against seasonal flu will also help reduce the spread of COVID-19. They include:

  • Wash your hands regularly with soap and water for at least 20 seconds. If soap is not available, use a hand sanitizer with 60-95% alcohol.
  • Stay at least six feet away from a person who is ill. Put distance between yourself and other people. Avoid large groups. Some people without symptoms may be able to spread the virus.
  • Avoid touching your face with your hands.
  • Cover your mouth and nose with a cloth face cover or face mask when around others.
  • Clean and disinfect frequently touched surfaces and objects often.
  • If you are in a high-risk group – age 65 or older or have other health conditions – stay home, avoid sick people and avoid groups of people.

What to Do If You Get Sick

If you do get sick, it is important to take steps to keep from spreading the virus to others. People who are mildly ill and not considered at increased risk for complications are often able to isolate at home during their illness. You may feel like you have a bad cold or the flu. The Centers for Disease Control and Prevention (CDC) recommends that you:

  • Restrict activities outside your home.
  • Do not go to work, school or public areas.
  • Avoid using public transportation, ride-sharing or taxis.
  • Cover your coughs and sneezes with a tissue.
  • Wash your hands often.
  • Consider the use of over-the-counter medications to reduce symptoms of fever, coughing and congestion.
  • Isolate yourself from others, stay in a one room and away from other people and pets in your home. You should use a separate bathroom, if available.
  • Wear a standard surgical-style mask (covering nose and mouth) around other people.

There currently is no vaccine to protect against COVID-19. The best way to protect yourself is to avoid being exposed to the virus that causes COVID-19.

When to See a Doctor

We urge people to use the emergency room only for serious illness and medical emergencies like injuries, difficulty breathing, chest pain and altered levels of consciousness. If you have only mild symptoms — and aren’t in a high-risk group — it’s best to contact your physician from home and not come to the hospital.

If you do have difficulty breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face, get immediate medical attention. Please seek urgent or emergency care. If you have a medical emergency, call 911 and inform the operator of your symptoms. Please be sure to contact your doctor’s office and tell them about your symptoms before you arrive so they can take steps to keep other people from getting infected or exposed. It’s also very important to ask for and wear a mask over your mouth and nose when you arrive at a doctor’s office or hospital before you have contact with anyone. If you are coming to Natividad’s Emergency Department by car, or are a walk-in patient, you do not need to call us before you arrive.

Natividad’s providers, the Monterey County Department of Public Health and the CDC determine who to screen and who to test for COVID-19. Natividad is committed to providing a safe environment for our patients and preventing the spread of the virus to others. We now have medical tents set up in front of the Emergency Department to screen people for respiratory viruses. If you are sick with a fever or cough and arrive at our Emergency Department, you will be given a mask to wear and may receive care in our medical tents.

High-Risk Groups

People at increased risk for complications who develop any coronavirus symptoms of fever, cough and shortness of breath should contact their doctor. High-risk populations include people over 65, people who have weakened immune systems or who have chronic heart, lung or kidney functions or diabetes. People who live in a nursing home or long-term care facility and those with severe obesity (body mass index [BMI] of 40 or higher) also puts you at higher risk. The CDC recommends that if you fall into this group to stay home and avoid activities such as traveling by airplane, going to movie theaters, attending family events, shopping at crowded malls and going to religious services.

Steps Natividad Is Taking

Natividad is following all CDC guidelines when caring for patients with confirmed or possible COVID-19. We are ensuring all staff members who may be in contact with a COVID-19 patient are correctly trained on using Personal Protective Equipment.

Currently, we are asking COVID-19 screening questions for all patients. We are paying close attention to people who have a fever, shortness of breath or cough and those who have recently traveled to determine if they are at risk for COVID-19.

Thank you for helping us protect the health and safety of our staff, patients and community. We appreciate your understanding and cooperation.

For more information about COVID-19, please visit the CDC website at

Monterey County Hospital Phone Numbers: 

Natividad: (831) 755-4111
CHOMP (Montage): (831) 624-5311
Salinas Valley Memorial: (831) 757-4333
Mee Memorial: (831) 385-6000

For the most up to date information from the Monterey County Health Department on the 2019 Novel Coronavirus please click link below:

Natividad COVID-19 Hotline

Natividad offers a bilingual hotline to answer questions from the community about the novel coronavirus (COVID-19). The number for the Natividad Coronavirus Hotline is (831) 772-7365. Natividad nurses are available to speak with you in English or Spanish from 7:00 am to 11:00 pm, seven days a week.
The hotline is a community resource for timely, accurate information about COVID-19 and virtual screening for people who are experiencing symptoms. Nurses are available to answer questions and direct patients to the appropriate level of care.
Patients who have COVID-19 symptoms, including fever, cough and shortness of breath, are encouraged to call the hotline before coming to the hospital. If you are experiencing a serious illness or medical emergency such as an injury, chest pain, difficulty breathing or altered levels of consciousness, please seek urgent or emergency care or call 911 and inform the operator of your symptoms.

Natividad is following all CDC guidelines when caring for patients with confirmed or possible COVID-19. We are ensuring all staff members who may be in contact with a COVID-19 patient are correctly trained on using Personal Protective Equipment.

Novel Coronavirus (COVID-19) Resources & Frequently asked Questions

For COVID-19 Basics – Frequently asked Questions click here

Updated Visitor Policy

Dear Patients and Families,
Thank you for choosing Natividad for your health care needs. It is critically important that we protect our patients, their families, our staff and community while we continue to provide high-quality care at our hospital and clinics.
Due to the evolving situation with novel coronavirus (COVID-19), no visitors will be allowed into the hospital or clinics.
The following exceptions apply:

  1. One banded parent or one banded guardian for NICU and pediatric patients.
  2. One banded support person for patients in labor.
  3. One banded support person in Maternal Infant Unit (MIU).
  4. End-of-life patient will be managed at the discretion of the Nursing Director.
  5. One caregiver if patient needs assistance admitting into the facility or during an outpatient appointment (e.g., needs help walking, getting to the bathroom, or understanding instructions), at any time.
  6. One parent if patient is a minor seen in ED or during an outpatient appointment.

In addition to the above:

  1. No visitors will be allowed for suspected or actual COVID-19 patients with the exception of one banded parent for pediatric or NICU patient.
  2. Visitors who are allowed due to special circumstances will be instructed to wear appropriate PPE prior to entering a patient room.
  3. All visitors and outpatients are required to wear facemasks at all times when on the premises. Visitors and outpatients coming in without a mask will be provided one upon entering the facility.
  4. Visitors to the hospital and clinics may be screened for respiratory symptoms and fever. Symptomatic visitor will be asked to leave the facility.
  5. Visitors must stay in the patient’s room the entire time of the visit. Once they leave the patient’s room, they must leave the hospital and may not come back until the following day.

We recommend using FaceTime, Skype or the phone in your room to connect with and update your loved ones who cannot visit during your stay. We are unable to accept deliveries of personal belongings, gifts, flowers and food for patients at this time. Mail is welcome. If you have questions or need additional information, please call us at (831) 755-4111. For additional information about COVID-19, please visit

Dr. Craig Walls
Chief Medical Officer

Natividad appreciates the generosity of all who have inquired about donating supplies to support our staff and patients during the COVID-19 outbreak.

Natividad’s Materials Management team has worked diligently to obtain necessary personal protective equipment (PPE) for our health care workers who are on the front lines. Our number one priority is their safety and that of our patients.
In an abundance of caution as COVID-19 spreads in our community, and with the increased global shortages of supplies, Natividad is now graciously accepting donations of needed supplies.

Donations must be in unopened, original packaging and in accordance with approved hospital standards. At this time, we are unable to accept homemade supplies (unless approved by the facility).

  • Masks (N95, surgical, and procedure).
  • Disinfecting wipes such as Clorox or Sani-cloth wipes.
  • Hand sanitizer.
  • Face shields.
  • Goggles and eye shields.
  • Isolation or surgical gowns.
  • CAPR/PAPR machines and disposables.
  • Flocked swabs.

In Person (please call before arrival)

1441 Constitution Blvd.
Building 820 – Volunteer Auxiliary
Salinas, CA 93906

Volunteer Auxiliary
Phone # 783-4216
Open Mon – Fri
8am-10am and 1pm-3pm

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