Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information

Emergencies don’t wait

Not seeing a doctor can make you sicker or threaten your life. If you have a severe injury, trouble breathing, chest pain, or confusion, call 911 or get emergency care immediately.

Natividad is open and safe for any emergency. We are treating our patients with suspected or confirmed COVID-19 in separate areas, and we regularly clean our patient rooms and facilities very thoroughly.

Novel Coronavirus (COVID-19) – Questions & Answers

Expert guidance from Dr. Craig Walls, Natividad Chief Medical Officer
What is coronavirus (COVID-19)?
It is an illness caused by a new virus that spreads from person to person. Symptoms can be mild fever and cough, shortness of breath and severe illnesses, or no symptoms at all. For some, it is fatal.
How do I avoid getting sick?
The best way to protect yourself against COVID-19 is to not get exposed to the virus. You can get infected by getting close (less than 6 feet, or 2 meters) to a person who has coronavirus. You don’t always know who is sick. People can have the virus and be contagious, but don’t have any symptoms. The virus is spread by respiratory droplets when an infected person coughs, sneezes or talks. You can also get sick by touching a surface or object that has the virus on it and then touching your mouth, nose or eyes.

What do I do if I get sick?

You must stay away from other people and do things to stop the virus from spreading. People who are mildly sick and not considered at increased risk for complications can often isolate at home during their illness. You may feel like you have a bad cold or the flu, and can take over-the-counter medications for your fever or cough.

Isolate yourself, stay home from work and separate yourself from other people and pets in your home. You must do this for at least 10 full days since COVID-19 symptoms first appeared and at least 3 days (72 hours) must pass after the fever has gone away without using fever-reducing medicines (like Tylenol®), and your symptoms improve. If you cannot safely isolate at home, contact Monterey County at (831) 755-4521 to request temporary isolation accommodations.

There is no cure for COVID-19, but you can get medical care to help with your symptoms. Many doctors and clinics, including those at Natividad, are making phone and video appointments. If you have to go in person to your doctor’s office, please tell them about your symptoms before you arrive so they can get ready and protect others. Wear a mask or cloth face covering over your mouth and nose when you arrive at a doctor’s office or hospital before you have contact with anyone.

When should I go to the Emergency Department?

If you have trouble breathing, constant pain or pressure in the chest, if you feel confusion or are weak, or have bluish lips or face, get immediate urgent or emergency care. If you have a medical emergency, call 911 and tell the operator your symptoms. If you are coming to Natividad’s Emergency Department by car, or are a walk-in patient, you do not need to call us before you arrive. You may receive care in our medical tent.

Am I at high risk for complications?

Anyone can get COVID-19. You may be at higher risk of complications if you are over 65, or have a weakened immune system, diabetes or chronic heart, lung or kidney functions, or are very overweight. You may also be at higher risk if you live in a nursing home or long-term care facility. The Centers for Disease Control and Prevention (CDC) recommends that if you are at high risk, you should stay home and avoid other people. Contact your doctor right away if you have these coronavirus symptoms: fever, cough, shortness of breath. If you don’t have a provider, go to to find a health center near you.

Will I get a bill?

All California health plans must provide coverage for COVID-19 treatment. Many health plans offer treatment at no cost, while other plans may charge cost-sharing for these services. Check with your insurance provider for more information.

There are many resources for insured, uninsured and undocumented people in California. There is also a new Medi-Cal program for people who don’t have insurance and need COVID-19 testing. If you need more medical care beyond COVID-19 testing, Natividad will work with you to get the care you need at a reasonable cost or no cost. If you don’t qualify, we will help you apply for financial aid or other programs. For information about those programs, call (831) 755-4165. If you have questions about your bills, please call our business office at (831) 755-4242.

Need health insurance?

Covered California, the marketplace for private health insurance that offers discounted plans. Visit or call (800) 300-1506. Medi-Cal, the state’s free or low-cost health insurance for low-income Californians. Visit or call (866) 323-1953. Medicare, the federal health insurance program for people 65 and over or disabled. Visit or call (800) 633-4227.

Questions about your health insurance coverage?

For medical care related to COVID-19, you should call your health insurance plan for instructions. If you do not have a health plan, contact a local community clinic or the Health Consumer Alliance hotline at (888) 804-3536 or visit

Paid time off

If your workplace is still open and you need time off, ask your employer about your right to a leave of absence, including new rights to paid sick days due to the coronavirus.

What should I expect if I get tested for COVID-19?

Natividad is following CDC guidelines to prevent the spread of the virus. We have separate areas to test and screen people for respiratory illnesses. Tests are fast and include a nasal swab. Getting tested is free for everyone and does not harm your current or future immigration status.

Where do I get tested?

Natividad is at 1441 Constitution Blvd., Salinas. You must have symptoms and have known risk factors or need immediate medical attention. You don’t need an appointment. You can get pre-screened with a bilingual nurse by calling the Natividad Coronavirus Hotline at (831) 772-7365.

Community Testing Sites
Salinas and Greenfield sites are open to the public and you do not need to have symptoms to get tested. Testing is done by appointment only. Visit or call (888) 634-1123.

Is there a cure for COVID-19?

There is currently no treatment for mild or moderate cases of COVID-19. If you believe you have the disease or have received a positive test and have been advised to recover at home, our doctors recommend these 3 things to feel better:

  • Get rest
  • Stay hydrated by drinking lots of water
  • Reduce fever, aches and pains with acetaminophen like Tylenol. These common remedies may help a little, but they won’t cure COVID-19:
    • OK to gargle with salt and warm water
    • OK to drink juices and warm broth soups
    • OK to use topical ointments like Vicks. VapoRub™ or inhaling steam with eucalyptus oil – USE CAUTION with supplements, vitamins or herbal remedies. They can do more harm than good NEVER inject any disinfectants into your body or drink them. This can cause serious harm or death NEVER spray your body with bleach or take a bleach or alcohol bath. This can harm your skin and eyes

Tips to Help Prevent the Spread of Coronavirus

Natividad appreciates the generosity of all who have inquired about donating supplies to support our staff and patients during the COVID-19 outbreak.

Natividad’s Materials Management team has worked diligently to obtain necessary personal protective equipment (PPE) for our health care workers who are on the front lines. Our number one priority is their safety and that of our patients.
In an abundance of caution as COVID-19 spreads in our community, and with the increased global shortages of supplies, Natividad is now graciously accepting donations of needed supplies.

Donations must be in unopened, original packaging and in accordance with approved hospital standards. At this time, we are unable to accept homemade supplies (unless approved by the facility).

  • Masks (N95, surgical, and procedure).
  • Disinfecting wipes such as Clorox or Sani-cloth wipes.
  • Hand sanitizer.
  • Face shields.
  • Goggles and eye shields.
  • Isolation or surgical gowns.
  • CAPR/PAPR machines and disposables.
  • Flocked swabs.

In Person (please call before arrival)

1441 Constitution Blvd.
Building 820 – Volunteer Auxiliary
Salinas, CA 93906

Volunteer Auxiliary
Phone # 783-4216
Open Mon – Fri
8am-10am and 1pm-3pm

How and Why to Wear a Mask

Expert guidance from Dr. Chad Harris, Natividad Chief Medical Information Officer

The Centers for Disease Control and Prevention (CDC) recommends everyone wear masks or cloth face coverings when you are around others where it’s hard to practice physical distancing, and the Monterey County Health Officer’s order requires you to wear one in public. For example, when you go to the grocery store, pharmacy or hospital.

Wearing a mask is recommended as an extra layer of protection. Staying 6 feet away from others (physical distancing, also known as social distancing) is important to slow the spread of the virus. It will not prevent you from breathing respiratory droplets that carry coronavirus, but a mask helps protect others from you in case you have COVID-19, even if you don’t have symptoms. If everyone wears a mask in public, the risk for exposure can be reduced for the community. Thank you for doing your part to protect each other.

Do cover your mouth and nose
Don’t put the mask under your chin
Don’t wear the mask under your nose

Wear your mask correctly

  • Wash your hands before putting on your mask
  • Put it over your nose and mouth and secure it under your chin
  • Try to fit it snugly against the sides of your face
  • Make sure you can breathe easily
  • Don’t touch the face covering, and, if you do, wash your hands
  • Children under 2 should not wear masks
  • Make sure to wash your hands before touching your child’s face and before handling food

Take your mask off carefully

  • Handle only by the ear loops or ties
  • Fold outside corners together
  • Place reusable cloth face coverings in the washing machine immediately after wearing
  • Be careful not to touch your eyes, nose or mouth when removing, and wash hands immediately after removing

HEALTHY TIP: Gloves do not stop the spread of COVID-19. Washing or sanitizing your hands often is best.

Natividad COVID-19 Hotline

Natividad offers a bilingual hotline to answer questions from the community about the novel coronavirus (COVID-19). The number for the Natividad Coronavirus Hotline is (831) 772-7365. Natividad nurses are available to speak with you in English or Spanish.
The hotline is a community resource for timely, accurate information about COVID-19 and virtual screening for people who are experiencing symptoms. Nurses are available to answer questions and direct patients to the appropriate level of care.

Patients who have COVID-19 symptoms, including fever, cough and shortness of breath, are encouraged to call the hotline before coming to the hospital. If you are experiencing a serious illness or medical emergency such as an injury, chest pain, difficulty breathing or altered levels of consciousness, please seek urgent or emergency care or call 911 and inform the operator of your symptoms.

Natividad is following all CDC guidelines when caring for patients with confirmed or possible COVID-19. We are ensuring all staff members who may be in contact with a COVID-19 patient are correctly trained on using Personal Protective Equipment.

Community Resources

You are not alone. These programs can help you

Food stamps (CalFresh)
Financial help to buy groceries. No one will be cut off from CalFresh food stamp benefits at this time. If one family member gets food stamps, it does not impact another family member’s immigration status. Call (877) 410-8823 or visit to apply.

Free meals for kids
Breakfast and lunch options for students. Pick-up from 11:00 am to 2:30 pm at schools throughout Monterey County. See distribution sites at

Free meals
Dorothy’s Place serves daily breakfast from 8:30 am to 9:30 am and lunch from 1:00 pm to 2:00 pm at 30 Soledad St. in Salinas. For more info, call (831) 757-3838.

Meals delivered to seniors
Meals on Wheels has home-delivered meals for seniors 60 and older. For more info, call (831) 758-6325 for Salinas Valley, (831) 375-4454 for Monterey Peninsula.

Free food
The Food Bank for Monterey County distributes free food. Call (831) 758-1523 or see the calendar at Salinas walk-in or drive-thru distribution sites (as of July 2020):

  • Every Wednesday, 1:30 pm to 2:30 pm 368 San Juan Grade Rd.
  • Every Wednesday, 2:00 pm to 4:00 pm 1212 E. Alisal St.
  • Every Thursday, 12:00 pm to 2:00 pm 111 Prado St.
  • Every Friday, 8:30 am to 9:30 am 1122 E. Alisal St.
  • Every day, 11:00 am to 1:00 pm and 2:00 to 4:00 pm 43 Soledad St.


Nutrition for children
WIC (Women, Infants and Children) offers nutrition and breastfeeding support for pregnant women and kids up to age 5. Salinas office located at 632 E. Alisal St. For more info, call (831) 796-2888.

Childcare for essential workers
Mexican American Opportunity Foundation (MAOF) offers free childcare services for essential workers, including agricultural workers. Call (831) 757-0775. The YMCA is offering childcare for essential workers. Call (831) 758-3811 or visit

Talk to someone about mental health
California Peer-Run Warm Line is a 24/7 service that provides free nonemergency emotional support for anxiety, panic, depression, finances, and alcohol and drug use. Speak with an English or Spanish-speaking counselor at (855) 845-7415.

Free help with legal issues
California Rural Legal Assistance offers free assistance with legal issues related to housing, work, education, public benefits and health, and more. Call (831) 757-5221.

Domestic violence and child abuse help
If you feel unsafe, call the police at 911 or the YWCA at (831) 372-6300 or (831) 757-1001. You can also call the National Domestic Abuse Hotline at (800) 799-7233.

Visitor Policy

Dear Patients and Families,
Thank you for choosing Natividad for your health care needs. It is critically important that we protect our patients, their families and our staff while we continue to provide high-quality care at our hospital and clinics.
General visitation:
Adult inpatients are allowed two visitors from the same household at the same time (provided social distancing can be accomplished) from 10:00 am to 8:00 pm daily.

In addition/exception:

  1. For Neonatal Intensive Care (NICU) patients, two banded support persons 24-hours a day at the same time when there are eight or fewer patients in the NICU.
    • When more than eight patients are in the NICU, only one banded visitor, such as the newborn’s mother, can visit. The second banded visitor will be allowed to visit at specific times as coordinated by the department. This is to allow for social distancing of visitors and staff due to limited space of the unit.
  2. For Pediatric patients, two parents or legal guardians may stay overnight at the child’s bedside when census and capacity allow (providing social distancing can be accomplished).
  3. For Labor & Delivery patients, one banded birth partner, one additional support person and a doula for patients in labor at any time.
  4. For Maternal Infant Unit (MIU) patients, one banded support person is encouraged to stay the night if the patient desires. Overnight stays may need to be limited for patient privacy and/or room capacity at nursing discretion.
  5. For end-of-life patients, two visitors may visit at the same time at all hours. With exchanges, the total number of visitors is limited to eight for the hospital stay.
  6. Patients with physical, intellectual, and/or developmental disabilities or cognitive impairments will be allowed two designated support persons, allowing one designated support person at a time for overnight visits (providing social distancing can be accomplished).
  7. One caregiver/support person is allowed if the patient needs assistance with admitting into the facility or during an outpatient appointment (such as needing help walking, wheelchair assistance, getting to the bathroom or understanding instructions).

In addition to the above:

  1. No visitors will be allowed for suspected or COVID-19 confirmed patients with the exception of:
    • One banded parent is allowed for pediatric or NICU patients.
    • One visitor/designated support person is allowed for patients with physical, intellectual, and/or developmental disabilities or cognitive impairments.
    • One support person will be allowed during labor and delivery. Visitors should be limited to those essential for the pregnant person’s well-being and care (emotional support).
    • For end-of-life COVID-19 positive patients, visitation exceptions will be evaluated on a case-by-case basis by Quality/ Infection Prevention (IP) and the Chief Nursing Officer (CNO).
      • The support person must be asymptomatic of COVID-19 symptoms and screened before entering the unit. If a support person develops symptoms during the patient’s hospital stay, he/she must leave immediately.
      • The support person is not allowed in the operating room during cesarean section deliveries and will be escorted to the patient’s assigned Maternal Infant Unit room while the patient is in surgery.
  2. Visitors by exception for suspected or COVID-19 confirmed patients will be informed about the appropriate use of personal protective equipment and the importance of hand hygiene.
  3. All support persons are highly encouraged to stay in the room, minimize exit and re-entry into the facility, and not go to other facility locations, such as the cafeteria, waiting areas or newborn nursery.
  4. A suspected or COVID-19 confirmed person is not allowed to visit or be a designated support person. Except for visitor/designated support person of the above #1, these cases will be reviewed on a case-by-case basis by Quality/IP and CNO.
  5. All visitors/support persons must sign in and get screened before entering the facilities to ensure they do not have a temperature above 100˚F or any other COVID-19 related symptoms. If a visitor screens “Yes” to any screening symptoms, the visitor will not be allowed in the building.
  6. All visitors are required to wear a hospital-provided mask while in the facilities.
    • Except for visitor/designated support person of the above #1, these cases will be reviewed on a case-by-case basis by Quality/IP and the CNO.
  7. Visits by clergy are allowed. Please coordinate with your care provider.
  8. Outside deliveries of flowers are allowed during business hours, 9:00 am to 4:00 pm Monday through Friday and dropped off at the Human Resources department. Patients in the Intensive Care Unit, NICU and Isolation Units may not receive flowers.
  9. Items from home needed to support patient communication such as glasses, hearing aids, and communication devices (mobile phones, laptops, tablets, chargers) are permissible. These items may be dropped off at the screening desk during business hours (8:00 am to 5:00 pm Monday through Friday) or at the security desk at the emergency department entrance during non-business hours.

We recommend using FaceTime, Skype or the phone in your room to connect with and update your loved ones who cannot visit during your stay. We are unable to accept deliveries of gifts and food for patients at this time. Mail is welcome. If you have questions or need additional information, please call us at (831) 755-4111 or visit

Dr. Craig Walls
Chief Medical Officer

Crisis Care Policy

The California Department of Public Health requires all California acute care hospitals to have a Crisis Care Guideline in response to the current surge of COVID-19. In compliance with this requirement, Natividad has posted the Natividad Crisis Care Plan. The plan will be activated only if needed and if all resources have reached a crisis level county-wide.

The Natividad Crisis Care Plan is NOT currently activated.

A copy of the plan can be found here: Natividad Crisis Care Plan

COVID-19 Public Services Announcements

Triqui Coronavirus Public Service Announcement

Mixteco Coronavirus Public Service Announcement

America Sign Language resources

Zapateco Coronavirus Public Service Announcement

County Campaign

Your Health And Safety Are Important: Please Wear A Mask In Public

Natividad’s COVID-19 Response Receives Global Recognition from the NIAID’s Dr. Anthony Fauci

Natividad’s COVID-19 Response Receives Global Recognition from WHO’s Dr. Tedros

Committed to Your Health and Safety

Natividad is making sure you will be safe if you need to be hospitalized or treated at our hospital or Emergency Department. There is a strict visitor policy, universal masking, physical distancing, and enhanced cleaning and disinfecting processes. We are following the best practices about patient safety, including those recommended by the CDC.

Thank you for helping us protect the health and safety of our staff, patients and community. We appreciate your understanding and cooperation.

For more information about COVID-19, please visit the CDC website at

Monterey County Hospital Phone Numbers: 

Natividad: (831) 755-4111
CHOMP (Montage): (831) 624-5311
Salinas Valley Memorial: (831) 757-4333
Mee Memorial: (831) 385-6000

For the most up to date information from the Monterey County Health Department on the 2019 Novel Coronavirus please click link below: